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Offline Grumps

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Stena Lines
« on: April 16, 2019, 11:38:20 AM »
A group of four of used the overnight ferry from Harwich to Rotterdam a couple of weeks ago.

On arrival on the car deck the crew seemed to want us to strap down our own bikes which we refused and asked them to do.

They used very narrow straps without any form of padding block and the guy doing my bike even tried positioning the ratchet on the offside until I asked him to change it to the stand side. I had to use my gloves as padding.

I suspect there is some sort of thinking that if we strap down our bikes and there is damage then that's down to us.

I think Stena could do with learning how to do it properly by studying Brittany Ferries who I find are very good at this. I haven't tried any other companies recently so can't comment other than very happy with Brittany Ferries.
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Offline prenticemarie

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Re: Stena Lines
« Reply #1 on: April 16, 2019, 12:09:15 PM »
Never had a problem with Brittany Ferries, (Portsmouth - Caen), crew always very helpful ...  :031:
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Offline jeffa

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Re: Stena Lines
« Reply #2 on: April 16, 2019, 07:21:12 PM »
Watch the IOM Steam Packet tie your bike down with hemp rope  :114:

Offline KildareMan

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Re: Stena Lines
« Reply #3 on: April 16, 2019, 08:18:55 PM »
Never an issue with Stena lines Ireland to UK. Always tie the bike down. Tight.
Stupid is as stupid does.
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Offline Paulhere

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Re: Stena Lines
« Reply #4 on: April 16, 2019, 08:34:47 PM »
P&O Hull/Zeebrugge is diy, ropes or ratchet. Hull/Rotterdam diy was Ratchet strap handed to us before the boat. I put the ratchet off side. Each to their own on that.

Last time anybody did it for me was Sea France, that was some years ago now.
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Offline walt

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Re: Stena Lines
« Reply #5 on: April 16, 2019, 09:30:25 PM »

Offline Bikertone7

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Re: Stena Lines
« Reply #6 on: April 16, 2019, 11:20:12 PM »
I always take my own tie downs.
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Offline Grumps

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Re: Stena Lines
« Reply #7 on: April 17, 2019, 11:18:54 AM »
*Originally Posted by walt [+]

A real mixture then! Well done Brittany Ferries. Never had an issue with them.
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Offline jimmy60

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Re: Stena Lines
« Reply #8 on: April 21, 2019, 04:31:45 PM »
Traveled with Stena twice. They tied down the bikes right and tight. Hopefully I don't get that treatment this year...
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Offline Derchef1962

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Re: Stena Lines
« Reply #9 on: April 22, 2019, 06:20:16 PM »
I used the Harwich - Hoek van Holland ferry operated by Stena three times now no one ever helped me to strap down the bike. First time on a ferry was in 2017 and the crew did not help at all. So I put the bike on the centre stand strapped it down, hurting one of my fingers as the rachet was rusty and damaged. As I did not know that it is better to cushion the strap against the seat I had a deep dent in the seat. When I tried to get off the ferry next morning I had a lot of trouble to get it off the centre stand as the stand skidded over the floor about 10 times as I tried to rock the bike off the stand. I was sweating (and swearing) like a madman, no one helped. In the end I somehow managed to put one foot in front of the stand while rocking the bike off which did the trick. The bike was fully loaded so I was really scared to drop it.

Learned my lesson : always on the side stand and I strap it down on the left hand side where the stand is.

I am not quite sure but on the DFS ferry Dover - Dunkerque some deck hand did the strapping down for me.
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