Standard 6000 mile or one year service - throttle balance read out?

[Thripster]

As some of you may know, had a query regarding what I thought maybe 'faltering' issues - bike just been in for service and has come back with a report which states for throttle balance - 'Untested'. The service I had booked in for, as per the sequence in the book, was the 6000 mile or one year service. The invoice is for £215. I have just come off the phone to ask why and have been told that, as the bike has only done 3743 miles, they completed an annual service. The invoice states 'annual service'. Can anyone tell me whether this is standard please? Thanks.

[Stevie.P]

Yes, and in fairness to your dealer the throttle balance isn't an annual service item ... though if you mentioned it requesting they investigate then I would have expected them to look at it, even at a small additional charge. Also now in theory if for example you now hit the 6k in say 3 months time they expect you to take it back and then pay for a 6k service. Just as they schedule a 12 month annual service if you don't reach the 6k they conversely expect you to take it in for a 6k as soon as you get there if faster than 12 months. So theoretically if you rode 18k a year they would expect you to pay for a 6k, 12k and 6k service in the 12 month period.

[T800XC]

I know they like to quote the phrase..."every xxx miles or yyy years, whichever is sooner" but I recently found an official Triumph document that listed the 'annual' service options if less than 'xxx' miles, which is pretty-much how my dealer handles my servicing.

Yesterday I deleted my entire 'downloads' folder (deliberately) so now I'll have to go and search for it again.

[Thripster]

Thanks folks,

Don't worry if you are looking for the service schedule 800XC as I have a copy. It does show that there is no throttle balance for an annual  service. I just thought, ignoranttly as it tuns out, that when the service book says '6,000 miles or 1 year' that the tests pertaining to the 6000 miles would be done. And I agree with Stevie P that it now means, when I have done another 2300 miles they will expect me to fork out another £250 (on top of today's £215) to keep the bike in warranty. Not a situation I care much for (particularly as I had asked them to look out for 'faltering' issues).

[pme]

Your story matches exactly my experience with a wellingborough dealer. "saved you some money" ha ha.

[T800XC]

Originally Posted by Thripster

Don't worry if you are looking for the service schedule 800XC as I have a copy.

Thanks, but it's not the service schedule or check sheet that I was referring to (I have several versions of those). The document I found was (I think) for dealers and lists the standard schedules but also recommended reduced annual checks for bikes that haven't covered, say, 6000 miles that year. In other words, a more common sense approach to annual servicing for low mileage users.

[chico]

I don't know what the law is in your neighborhood but in mine you don't have to have the routine maintenance done at a dealer in order to keep the guarantee in force. As long as you can show receipts for oil and other needed items to do the maintenance the guarantee remains.

Chico

[Paulhere]

Originally Posted by Thripster

The invoice states 'annual service'.

What is done on an annual service, other than oil & filter change?

[awjdthumper]

The main difference between the annual and 6k services is the work that has to be done on the throttle body, including checking and adjusting the balance, and also checking the spark plugs. However, this adds a considerable amount of labour to remove the fuel tank and the air box.

If it were me, I think I would be tempted to settle for annual services (until 12k miles) especially if a simple diagnostic check using TigerTool or equivalent showed the throttle balance was still ok. I would definitely not worry about the plug check until I got to 12k! As long as the bike receives regular services, I don't think it should affect a 3 year warranty.

[Stevie.P]

Originally Posted by awjdthumper

I don't think it should affect a 3 year warranty.

The standard Triumph warranty is 2yrs. But they have recently introduced an extended warranty option of £250 for 1 extra year or £400 for 2 extra years, which certainly wasn't around or mentioned back in 2015.