Triumph Tiger 800 Forum

Tiger 800 / 900 - Main Discussion Section => General Maintenance and Servicing => Topic started by: nigelw6 on January 08, 2018, 06:01:43 PM

Title: Cruise control again
Post by: nigelw6 on January 08, 2018, 06:01:43 PM
i have now had my 66 plate XRT for three weeks and have not been able to engage the cruise control. This is the system where you have to press the set- button twice to activate it. When I first press the set- button the cruise symbol appears on the lcd display. when I do the second press set speed should be displayed in the lcd and the green cruise light should come up on the clock but nothing happens.I am using standard rider mode and am trying to activate the cruise at 60mph in 5th gear on the dual carriageway.

I spoke to the dealer today and he said that it is most likely that I am resting my foot lightly on the the rear brake, have a stuck rear brake, or need better throttle control to keep a static speed to activate the cruise function.

I know im not riding the brake and I have no permanent brake light so assume the brake is not stuck so perhaps my throttle control is not good enough at the moment, but is the system that sensitive?

If I cant get it working on my next trip I think I will drop it off at the dealer in Plymouth and ask them to look at it.

   
Title: Re: Cruise control again
Post by: T800XC on January 08, 2018, 06:20:44 PM
It it's anything like the cruise control thatthey fitted to the Mk1 Explorer, the brake & clutch levers have secondary switches built-in for cancelling the cruise control function, so you wouldn't notice your brake light coming on. It's possible that one of these (or the forward throttle sensor) is triggered. Your dealer should be able to plug-in and check that all of these switches are operating correctly.

Have you also checked that the cruise control on/off button is pushed in?


p.s. I can't see anywhere in the 800 manual where it says that you have to press the Set- button twice, and where the CC symbol appears on the LCD, but that could just be omissions in the manual.
Title: Re: Cruise control again
Post by: nigelw6 on January 08, 2018, 06:34:59 PM
Hi T800xc. There is no on off button on the 16/17 model it has been replaced by the hazard warning button. There is now only the set- and res+ toggle button and the cruise control according to my manual is activated by one press of the set- button and set by a second press of the same button. Speed is then altered as on the old model by using either the set- to reduce speed or the res+ to increase speed.

When cruise is activated a cruise symbol appears on the lcd panel and when the speed is set a green light should come on the clock display.
I have checked again tonight and I can clearly hear the brake pedal switch engage when the pedal is pressed so this is not stuck. I have also checked that the green cruise light works as it illuminates and goes out when the ignition is set to on.   
Title: Re: Cruise control again
Post by: T800XC on January 08, 2018, 07:49:43 PM
*Originally Posted by nigelw6 [+]
Hi T800xc. There is no on off button on the 16/17 model it has been replaced by the hazard warning button. There is now only the set- and res+ toggle button and the cruise control according to my manual is activated by one press of the set- button and set by a second press of the same button. Speed is then altered as on the old model by using either the set- to reduce speed or the res+ to increase speed.

When cruise is activated a cruise symbol appears on the lcd panel and when the speed is set a green light should come on the clock display.
I have checked again tonight and I can clearly hear the brake pedal switch engage when the pedal is pressed so this is not stuck. I have also checked that the green cruise light works as it illuminates and goes out when the ignition is set to on.

Ah, that makes more sense. It's the same setup as the Mk2 Explorers then, but when I downloaded the latest 800 owner's manual from Triumph earlier it still listed the old instructions. Anyway, get your dealer to check the switches, or if they won't help and you're heading anywhere near me then I could probably do it for you.
Title: Re: Cruise control again
Post by: chippy on January 08, 2018, 08:05:37 PM
My 66 plate tiger is the same as yours and the cruise control is  very simple to use , it sounds like to me theres something wrong , take it back to the dealer , good luck
Title: Re: Cruise control again
Post by: Mav on January 08, 2018, 08:24:30 PM
My 17 plate is dead easy to operate, no worrying how heavy you are on the throttle. take it back there is a fault somewhere.
Title: Re: Cruise control again
Post by: nigelw6 on January 08, 2018, 09:22:06 PM
Thanks folks, I assume from your comments that I am trying to set cruise correctly using the process I described above. It seems strange that it recognises that I have tried to engage it as the symbol appears on the lcd display but it just does not activate on the second press. i can also see that  the green cruise light works as it illuminates upon ignition.

Looks like a trip to my local dealer at Plymouth. I didnt buy the bike from them so I hope they dont try to shrug off the warranty to the original dealer in Nottingham
Title: Re: Cruise control again
Post by: D6864 on January 09, 2018, 09:08:49 AM
Try the reset sequence posted here by midwesttrekker:
Cruise control reset (https://www.tiger800.co.uk/index.php/topic,21918.msg251570.html#msg251570)
Title: Re: Cruise control again
Post by: nigelw6 on January 26, 2018, 05:52:17 PM
Went in to the Plymouth dealership today to resolve this cruise control issue and behold on the way there I get a malfunction light illuminate. Fortunately it was only 7 miles away from the dealer so I plodded on. They diagnosed a brake switch problem that requires a new switch which they have ordered. I got back home and on the way the MIL illuminates again. The dash reads error code P1577 Brake 2 switch correlation error with brake switch 1. hopefully that will resolve the cruise control issue but I will get them to test it next week before I leave.
Title: Re: Cruise control again
Post by: T800XC on January 26, 2018, 06:14:50 PM
Yep, that should sort it.

As-per my post above, there are secondary switches that are used by the cruise control system and it sounds like one of yours is 'dicky'.
Title: Re: Cruise control again
Post by: nigelw6 on January 26, 2018, 06:25:18 PM
What is strange is that before I left for Plymouth today I checked and there were no DTC's in memory. It was only during the 71 mile trip that the error light illuminated and also on the way back after it had been cleared. I dont understand why it had not illuminated on my previous 45 mile and 35 mile trips. If the switch is indeed faulty and is the cause of the cruise control never working why had'nt the MIL illuminated before and why was there no DTC this morning. Is it possible that the fault had occurred and cleared without illuminating the MIL? 
Title: Re: Cruise control again
Post by: KildareMan on January 27, 2018, 01:15:41 PM
Because it's intermittently faulty.  Bane of my life.
Title: Re: Cruise control again
Post by: nigelw6 on February 10, 2018, 06:33:54 PM
So the bike went back to Plymouth today for the replacement brake switch. they took it out for a test ride and when the cruise was engaged he said " the dash lit up like Blackpool illuminations and then the bike died. I heard his telephone callback to the office asking for the van to meet him. 15 minutes later he rides back into the workshop. Apparently I think he said that it had blown the ignition fuse.

So I now have a loan scrambler which is one of the most uncomfortable bikes I have ever ridden. They will give me a call once the bike has been stripped down and the fault found.

Its quite frustrating as I only bought the bike in December and I have done less that 500 miles and 250 of those are the two trips to the garage.
Title: Re: Cruise control again
Post by: nigelw6 on February 19, 2018, 05:50:49 PM
Latest update from Triumph Plymouth. They found that the loom has been moved and had caught the exhaust, melted and shorted causing the fuses to blow. They ordered a new loom and it was fitted today. They called me to confirm that the loom had been fitted but it still has the brake switch error. So now they are going to fit a donor brake switch that they know is working to see if the replacement switch was also faulty as they dont know what else to do.

So at what point do I say enough is enough I want a full refund for my purchase, compensation for the tax and insurance I am paying without having the bike and some compensation for the inconvenience caused as the bike should never have been sold in the state it was in.
Title: Re: Cruise control again
Post by: Turbo100 on February 19, 2018, 07:10:59 PM
*Originally Posted by nigelw6 [+]
Latest update from Triumph Plymouth. They found that the loom has been moved and had caught the exhaust, melted and shorted causing the fuses to blow. They ordered a new loom and it was fitted today. They called me to confirm that the loom had been fitted but it still has the brake switch error. So now they are going to fit a donor brake switch that they know is working to see if the replacement switch was also faulty as they dont know what else to do.

So at what point do I say enough is enough I want a full refund for my purchase, compensation for the tax and insurance I am paying without having the bike and some compensation for the inconvenience caused as the bike should never have been sold in the state it was in.

What a terrible state of affairs.
If it was myself I would be asking for a FULL reimbursement tomorrow, I wouldn't want this bike now, it has too much untold history.
You need to put it in writing to the MD of the dealership, spell it out what you want and stick to your guns, I can see this isn't going to go down nicely with them, but stick to your guns.
Good luck
 
Title: Re: Cruise control again
Post by: digger06 on February 19, 2018, 09:26:25 PM
*Originally Posted by nigelw6 [+]


So at what point do I say enough is enough I want a full refund for my purchase, compensation for the tax and insurance I am paying without having the bike and some compensation for the inconvenience caused as the bike should never have been sold in the state it was in.

 if the bikes bad you have a case, its wierd why the looms been moved, I doubt the dealer noticed , they inspect bikes, but don't strip em down and fully check EVERYTHING before sale, its something you don't expect really.....it probably was nothing to do with the original fault anyway as the faults still present, its v possible the dealer dealing with the problem moved the loom,
 good luck with the tax, insurance and compensation claim, you have next to zero chance of that,
Title: Re: Cruise control again
Post by: Stevie.P on February 20, 2018, 01:01:39 AM
*Originally Posted by Turbo100 [+]
You need to put it in writing to the MD of the dealership, spell it out what you want and stick to your guns, I can see this isn't going to go down nicely with them, but stick to your guns.

I would just like to point out that the Plymouth dealership have been trying to sort the bike (and may have possibly added to the problem) but it was purchased secondhand up the line and delivered to Cornwall and the very 1st post states the bike was faulty from the off of delivery. Who knows what the previous owner messed with before trading it in, possibly aware he'd messed the bike up? The selling dealer may have been aware and thought Xmas had come early when he sold it long distance? :027:
Title: Re: Cruise control again
Post by: digger06 on February 20, 2018, 03:21:09 PM
quite possibly,
although god knows what anyone was thinking moving wiring nearer the hot exhaust
Title: Re: Cruise control again
Post by: Stevie.P on February 20, 2018, 04:19:16 PM
Wiring is often secured with minimal ties (usual cost reasons) and can sometimes unwittingly be moved while hands are in awkward positions doing other tasks like servicing, washing & cleaning, fitting accessories, etc.  :027:
Title: Re: Cruise control again
Post by: nigelw6 on February 20, 2018, 06:52:46 PM
 The bike was a demonstrator bought from the dealership in Nottingham then shipped down to Cornwall. Plymouth tell me that the Nottingham dealership confirmed that some work was done to the bike before it was delivered to me but what that was I can't recall. Anyway the good news today is that they fitted the donor switch and that works fine so the replacement switch is probably faulty. They test rode it for 40 miles and all functions including the non functioning cruise control now works.They have ordered a further replacement and the bike should be ready for collection on Saturday which is the earliest I can get to them.
Title: Re: Cruise control again
Post by: Stevie.P on February 21, 2018, 01:06:49 AM
 :028: sounds like a good result.

I'll dare to say that Plymouth, like probably every other dealer, cuts corners on the servicing schedule but when I've noticed these items and raised them they haven't quibbled about getting the bike back in the workshop and rectifying the issues. Would obviously be better that it was fully done correctly in the first place and they have seen me right on the few warranty issues I've raised (i.e on my 3rd Datatool alarm).
Title: Re: Cruise control again
Post by: Rogue_Shadow on February 21, 2018, 08:39:51 AM
I started to hear a few "stories" about my local Triumph dealer across the Tamar.
So it's reassuring to hear they are fairly reliable in sorting out issues like this.  :028:
Title: Re: Cruise control again
Post by: nigelw6 on February 21, 2018, 04:41:46 PM
I am very happy with the service from the Plymouth dealership, the only thing I would say is that their communication could be a little better. I have generally had to call them to get an update.
Title: Re: Cruise control again
Post by: applecorp on January 01, 2020, 05:48:37 PM
So, I've had this problem occur on my 2018 XRT.

Happened once briefly a few weeks ago on the way to work, pressed the cruise control button to set the speed then press it again to confirm but nothing, no green light, no CC (50mph, 6th gear by the way). On the way home however it appeared to fix itself.

Suddenly happened again yesterday but no amount of pressing, restarting bike, etc will make it work now.

I assume this is a trip to the dealer jobby, it's still under warranty so I guess that's my next call, unless any of you have a fix?


*Originally Posted by nigelw6 [+]
Thanks folks, I assume from your comments that I am trying to set cruise correctly using the process I described above. It seems strange that it recognises that I have tried to engage it as the symbol appears on the lcd display but it just does not activate on the second press. i can also see that  the green cruise light works as it illuminates upon ignition.

Looks like a trip to my local dealer at Plymouth. I didnt buy the bike from them so I hope they dont try to shrug off the warranty to the original dealer in Nottingham

Also, can you use the warranty in a Triumph dealer other than where you bought the bike. I have a triumph dealer a lot nearer to me than the one where I bought the bike, would be very handy if so.
Title: Re: Cruise control again
Post by: healdem on January 01, 2020, 06:07:04 PM
*Originally Posted by applecorp [+]
Also, can you use the warranty in a Triumph dealer other than where you bought the bike. I have a triumph dealer a lot nearer to me than the one where I bought the bike, would be very handy if so.

In theory yes. If its a simple fault then almost certainly yes. The potential pitfall is the Warranty is offered by Triumph, but your contract is with the dealer you bought it from. The local dealer has to go to Triumph and fight your case to get a warranty approval. Hence why I  suggets is its a simpel fault then they lovcal dealer will almost certainly fight for you.
However if its a big job, that may actually cost the dealer money to fix then they be less inclined to do so. Can't sya if its true for Triumph but Ive heard of several importers who 'allow' time required to do the job which is virtually unacheiveable unbless you have all the tools ready to go, have done several of the repairs already.

So approach your local dealer, be honest or say you have just moved there. See what they say
If the local dealer doesn't want to play ball then go back to the dealer you bought the bike from. However if the local dealer has already approached Triumph and been turned down its unlikely the original dealer will overturn that......

Warranty work requires the dealer to fight your case on your behalf. if there is no goodwill on their part they are (less) unlikely to fight your cause
Title: Re: Cruise control again
Post by: applecorp on January 01, 2020, 06:13:41 PM
Thanks. I don't see why Triumph would refuse to fix it though, this surely comes under genuine fault. I've not done anything to the bike that would cause this, been very well looked after and only done 1500 miles in the 4 months I've had it.
Title: Re: Cruise control again
Post by: K1W1 on January 01, 2020, 09:33:10 PM
*Originally Posted by healdem [+]
In theory yes. If its a simple fault then almost certainly yes. The potential pitfall is the Warranty is offered by Triumph

There is no “in theory” about it. You can take the bike to any authorized Triumph dealer and they will organize to do the warranty work on your behalf with Triumph. The only reason they would not is if the work is not covered by warranty for some reasons, say in this instance you had done something to the electrical system that directly affects the cruise control.
If any dealer refuses to do any warranty work report them directly to Triumph and let Triumph sort them out.
If a dealer refuses to do warranty work they run the risk of having Triumph terminate their dealership agreement.
Title: Re: Cruise control again
Post by: applecorp on January 02, 2020, 09:32:44 AM
Thanks for that, K1W1. I'll give my local dealer a call today.
Title: Re: Cruise control again
Post by: KildareMan on January 02, 2020, 09:56:01 AM
Am in agreement with K1W1 and have personal experience with my 1050, which I bought in UK and had warranty work done by an Irish Triumph dealer.
Title: Re: Cruise control again
Post by: applecorp on January 02, 2020, 06:05:52 PM
Oh dear, turns out there's nothing wrong with the CC, good job I did another test run before making a fool of myself at the dealer.

I must have had my foot ever so slightly, and I mean ever so slightly on the rear break lever thus it was not activating the CC. Now, I knew that depressing the lever cancels it out (or prevents it activating) but the movement required is so slight now that I literally can't 'rest' my foot on the lever.

Could something have changed within the switch on the brake lever, is there any way to adjust the sensitivity of it?
Title: Re: Cruise control again
Post by: Paulhere on January 02, 2020, 06:32:25 PM
Adjust the brake lever up or down so it's not where you'll rest your foot on it.
Title: Re: Cruise control again
Post by: Bladerunner99 on January 03, 2020, 12:44:43 AM
I had a similar issue once when I adjusted rear brake pedal and forgot to adjust the brake light switch, which meant rear brake light was on so CC would not work.