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Offline DeanRider

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Unauthorised ECU Modifications and Warranty Claims
« on: February 25, 2012, 04:32:16 AM »
Important Notice: To all users of TuneBoy and TuneECU :260:

The Triumph factory has this week issued a clear workshop instruction to its global dealer network with respect to warranty claims resulting from unauthorized ECU modifications which override the original factory approved parameters of an o/e tune map while retaining its original tune number. Such unapproved modifications include increasing the rev limiter range, fueling, and the adjustment of the ignition timing without the use of an additional control unit.

From now on, all warranty claims for suspect ECU faults or engine damage will only be authorized after the ECU has been thoroughly checked by the factory. In this regard, on all its new models, Triumph has included an anti-tamper facility within the ECU which has the ability to detect when non o/e software has been downloaded. This recorded information can only be read by the factory.

 :211: Be Warned Triumph will reject all warranty claims for any ECU returned to the factory that has recorded any unauthorised tunes. As a result, the use of any non-approved modifications will invalidate your warranty. In addition, the factory points out that homologation and type approval could also be affected and in some instances result in the invalidation of a riders insurance in the event of a claim!


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Offline paul_o

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Unauthorised ECU Modifications and Warranty Claims
« Reply #1 on: February 25, 2012, 08:14:13 AM »
Wow - that's not ideal. Does this include pc5?  Martin??
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Offline Have a cup of tea

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #2 on: February 25, 2012, 09:30:20 AM »
I suspect that this is Triumph bowing down a bit to the pressures of the EU regarding antitamper / modifications and to cover there arse with the insurance providers. If all you did was up date the ECU to the standard Triumph release maps I would hope that you would not get a problem. Obviuosly if you change the parameters out of the manufacturers recommendation I would agree to the warranty being void.,  e.g. if you raised the rpm to high and the engine overheated and siezed how can triumph be liable for that.

At least the have not said the are going to lock the ECU down. Basically mess with it at your risk. Though I am sure that if this was a bit of windows software even the antitamper would have been hacked befor it even came into production.
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Offline Tiger Balm

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #3 on: February 25, 2012, 09:36:34 AM »
If you use a tuneboy to instal the correct code map that triumph use, so you get an arrow can and put the triumph tune on yourself via a third party, or a later map that triumph may release, because your dealer wants to charge for this????

What the case there please.
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Online healdem

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #4 on: February 25, 2012, 09:45:59 AM »
*Originally Posted by Tiger Balm [+]
If you use a tuneboy to instal the correct code map that triumph use, so you get an arrow can and put the triumph tune on yourself via a third party, or a later map that triumph may release, because your dealer wants to charge for this????

What the case there please.

I can understand the corporate ass covering going on (ie Triumph seek to protect themselves from warranty claims if its not done "right"

Unless they have some special switch which knows if the upload has been done by a competent person then they will fall foul of the EU legislation on servicing / maintaining of bikes. No manufacturer can insist on a customer having to use their dealer network to maintain the bike. But if the customer has the work done elsewhere then it must be by a "competent person / organisation". They can insist on you using Genuine parts or parts of equivalent quality usuallyindicated by the same or higher standards accreditation (eg the same or higher JASOL oil standard and so on)

I don't think competent person / organisation has been throroughly defined. it used to be thought that a VAT registered garage was indicative of a competent organisation.

If you want to fit a secondhand arrow can to your bike then fine, but If I were you and you were concerned by this I'd take it in when the bike is being serviced and get the tune downloaded for nominal or near nominal /no cost in discussions with the dealer. its fair and reasonable for them to charge for their workshop time

I do wonder if future generations of ECU's will become 'smarter' and take note of events that coudl affect warranty (eg sustained high RPM in temperature, redlined at... and so on). or mebbe I'm just being overly paranoid...

Offline DeanRider

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #5 on: February 25, 2012, 12:20:15 PM »
The Triumph ECU (whether Sagem or Keihin) has always featured a 'freeze frame'  data facility where data is stored at the time a DTC (Diagnostic Trouble Code) is recorded by the ECU. While inaccessible to TuneECU, this data is accessible to the dealer utilizing either through the old hand held dealer tool or the new software dealer tool. Such information is often required by the factory in the event of a warranty claim against engine failure. Details such as engine speed, calculated load, coolant temperature, throttle position, intake air temperature, vehicle speed, ignition advance, and fuel system status are all recorded.

« Last Edit: February 25, 2012, 12:22:28 PM by DeanRider »

Offline BigMike

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #6 on: February 25, 2012, 12:33:20 PM »
or just buy dealer tool and you can clear logs yourself

Offline Dilbert

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #7 on: February 25, 2012, 01:07:47 PM »
Sounds more like hysteria to me, always been the case that a dealer will look over a bike, or, car to see if it shows signs of abuse before settling a warrenty claim and why shouldn't they, provided it doesn't go to extremes why should everyone else pay for dodgy warrenty claims from pilliocks who've been raggin the rs off a bike and still expect the manufacturer to pay for damage they've inflicted, sorry looks like an own goal to me  :151:
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Offline DeanRider

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #8 on: February 25, 2012, 01:08:39 PM »
The commercially available Dealertool only reads and clears DTCs. As far as I am aware, it does not clear the freeze frame data capture required by the Triumph factory. Furthermore, the anti-tamper facility within the ECU which detects and records when non o/e software has been downloaded can only be read by the factory.


Online healdem

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Re: Unauthorised ECU Modifications and Warranty Claims
« Reply #9 on: February 25, 2012, 05:44:51 PM »
ultimately its software...

if its been written by mankind, given enough time, money, knowledge and perspiration it can be decoded

 


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